About WashMedic

Built by engineers.
Run for customers.

WashMedic was founded in 2016 by a manufacturer-certified engineer who decided the repair industry needed to do better.

WashMedic engineer team
Est. 2016 — Chicago
94%First-visit fix rate
Our Story

Repair first.
Honestly.

WashMedic was founded in 2016 by Tom Garfield, who spent twelve years as a factory-certified service engineer before concluding that the independent repair market was letting customers down systematically. Machines being written off unnecessarily. Quotes inflated. Guarantees that disappeared when tested.

Tom started WashMedic with two vans and one policy: give an honest assessment, quote a fair fixed price, fix it properly and back it up for twelve months. The policy has not changed.

Today WashMedic employs sixteen certified engineers, covers twelve service areas and has completed over 28,000 repairs with a 4.9-star rating built from real customers.

  • All engineers manufacturer-certified
  • 500+ parts stocked on every service van
  • No upselling, no scare tactics, honest assessments
  • 12-month guarantee on every single repair
Our Engineers

The people at your door.

Tom Garfield

Founder · Lead Engineer

Twelve years with a major manufacturer warranty programme before founding WashMedic in 2016. Tom handles complex control board diagnostics and trains every new engineer personally.

★ Master Technician

Dana Ferreira

Senior Engineer

Drum bearing and mechanical fault specialist with nine years of field experience. Dana holds certifications for eleven major brands and has the highest first-visit fix rate on the team.

★ Certified x11 Brands

Sam Okoye

Senior Engineer

Electronics and error code specialist across all digital control platforms. Sam is WashMedic's go-to engineer for complex multi-fault diagnoses on premium brands.

★ Electronics Specialist